Products
Sage SalesLogix
Award-winning Sage SalesLogix is the CRM solution that enables businesses to acquire,
retain, and develop profitable customer relationships by increasing sales and marketing
performance and maximizing customer satisfaction and loyalty. Sage SalesLogix delivers
deep, rich customization capabilities, high levels of end-user adoption, and low
total cost of ownership across all deployment methods including Web, Windows, and
mobile devices.
Sage SalesLogix provides organizations with the Freedom of Choice to select the
access methods best suited for their teams, without sacrificing functionality, usability,
or robust customization capabilities. Users can be more productive as they always
experience the same rich user experience, regardless of application preference.
With more than 300,000 users at over 8,500 companies worldwide, Sage SalesLogix
is the leading CRM solution for small to midsized businesses and divisions of larger
enterprises, and is part of the Sage Software family of integrated business management
solutions.
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Microsoft CRM
In addition to web development, we also provide our clients with custom Windows-based
solutions. This could be a command line tool, Windows Service, or Windows Forms
application. We have also combined a plethora of disparate applications and data
into seamless integrated solutions. We typically use the following technologies
in our solutions:
Even for companies with the most complex of sales processes, Microsoft Dynamics
CRM provides easy-to-use features and capabilities to help improve the way sales
and marketing organizations target new customers, manage marketing campaigns, and
drive sales activities.
Sage KnowledgeSync
Sage SalesLogix KnowledgeSync allows you to proactively notify employees, management,
business partners or customers of critical, time-sensitive business information
via e-mail, fax, pager, PDA, cell phone and/or Web browser—automatically. You'll
never miss out on critical business opportunities or be unaware of urgent customer
issues. You define the key business criteria and SalesLogix KnowledgeSync monitors
your data proactively and sends alerts when conditions are met. SalesLogix Support
customers can add Integrated Service Alerts to notify staff or management of critical
customer support issues requiring immediate attention.
With KnowledgeSync E-mail Response, you'll gain the ability to receive alerts and
take actions based on the content of incoming e-mail messages and Web forms. SalesLogix
KnowledgeSync can identify incoming e-mail and automatically route messages to appropriate
recipients based on the contents of incoming e-mail and Web form submissions.
Adding Integrated Service Alerts to your CRM solution—a package of customer support-related
events and e-mail responses designed for SalesLogix Support users—will help you
service your customers better than ever before. Integrated Service Alerts E-mail
Response analyzes customers’ messages, then creates and assigns service or support
tickets automatically, eliminating duplicate entry and saving valuable time. Communication
with your customers is also enhanced as they automatically receive messages advising
when they can expect to be contacted with a resolution as well as automatic progress
reports.
Service Notifications and Escalations, another component of Integrated Service Alerts,
helps your support team work more efficiently by alerting members when a new ticket
or defect is assigned, if an issue is not being actively worked, or if a ticket
is approaching its resolution deadline. In fact, Integrated Service Alerts can automatically
reassign or escalate tickets based on time criteria you set. You’ll also be automatically
notified when a customer’s service contract is about to expire.
Organizational benefits include the ability to:
- Attract and retain customers by never missing opportunities and being aware of critical
business issues
- Identify incoming e-mail and automatically take actions based on content
- Reduce the amount of time spent on administrative tasks
- Protect the confidentiality of service agents’ private e-mail addresses
- Assure customers that their service requests have been received
- Reduce repeat service calls from customers wanting “status” updates
- Monitor timely customer service, manage employee workload, validate problem solutions,
and uncover training issues
- Prevent tickets from “falling through the cracks”
- Reinforce good customer service standards